1. Dispatch Knowledge Center
  2. Dispatch Marketplace Driver Resources

Accepting Orders

In this article, you will learn how to accept and assign yourself to an order.

Solution: Provide an understanding of how to assign yourself to an order to complete a delivery.

Location On

When you first switch to “Online” in the top right-hand corner, you’ll need to set app permissions. Go to “Settings” in your phone, select the Dispatch App and change location services to “Always." You’ll also need to toggle on “Precise Location.” Having this on at all times will allow customers to see where you are on a route and lets us accurately send you nearby orders.

 

Android Users: Hold your finger on the Dispatch logo and tap on “App Info.” Ensure Notifications are marked as "Allowed" and Permissions are set to "Location." You’ll also need to toggle Camera and Location on and allow notifications.

Viewing Orders

Dispatch sends order offers based on a driver’s standing and their current location. You’ll see orders come into the Dispatch App through Smart Order Matching or the Available tab.

Smart Order Matching Offer

Most order offers go through our Smart Order Matching algorithm. You’ll see offers for ASAP, Expedited, Standard, Same-Day, and Multi-Stop deliveries come via this format. Drivers must respond to these orders with an “ACCEPT” or “DECLINE” in order to stay available in the app.  

Available Tab Offer

Orders scheduled more than 24 hours in advance will show up in the Available tab. These orders are offered on a first-come, first serve basis. 


Click on the order you are interested in and use the bottom slider labeled “Assign to me”.


Once assigned to you, you can view the pickup address, delivery time frame, any notes, number of parcels, and contact information.


When you arrive at the pickup location, you’ll use the “Arrived at pickup” slider. 


If you have questions, please contact us at drivercare@dispatchit.com. A representative from Dispatch will reach out to you for support.