Connect Email Notifications

In this article, you’ll learn about email notifications that Dispatch Connect will send, how to add additional recipients, and how to configure your notification settings.

Solution: Providing visibility and increased customer service through setting up and sending notifications.


Prerequisites:

  • A Delivery to be Created with Email Notification Recipients
  • Notification Settings Populated within Dispatch Connect Settings

Types of Notifications Available

You’ll choose a delivery format from the options of: None, SMS and Email, SMS, or Email. For more information on Global Notification settings in this article.

Global Notification Settings:

  • Delivery Created
  • Out for Delivery
  • ETA Updated
  • Delivery Attempted
  • Delivery Complete
  • Delivery Canceled

If you have the Connect Professional plan (tier 2) you’re also able to customize each notification message text, as shown below. 

 


You can then preview the email notifications, and send a test email. If you want to start over with your customization, you can click the Reset to Default button which will put the original (default) messaging back in place.


Email Notifications

Email notifications will be sent about the delivery to any email address populated within the Recipient Notifications section of the Delivery Form. You can add email addresses when you create the delivery or you can edit the delivery to add more recipients at any time before it is marked complete, by filling out the top field in the photo. Separate email addresses by commas.

All notifications will include a link to the delivery status page. See below for more on this.

Delivery Created

When a delivery has been created in the Dispatch Connect system, all recipient email addresses will receive an email notifying them of the new delivery. The notifications will include the real-time ETA at the top if you toggle on the real-time ETA notifications in the Notification Settings.

 

 

Out for Delivery

When a pickup stop has been completed and the delivery is en route, all recipient email addresses will receive an email notifying them their delivery is on its way.

 

ETA Updated

When a delivery has an updated Estimated Time of Arrival, all recipient email addresses will receive a proof of delivery email.

 

Delivery Attempted

When a delivery has been attempted, the driver was unable to deliver for a reason, but can still include a photo and note. All recipient email addresses will receive a proof of delivery email notating the delivery was attempted. The customer can then decide if the delivery will be tried again, or on another route, or the next day.

Delivery Complete

When a delivery has been completed, all recipient email addresses will receive a proof of delivery email.

Delivery Canceled

When a delivery has been canceled, all recipient email addresses will receive a proof of delivery email.


Delivery Status Page

All email and SMS notifications sent from Dispatch Connect include a link to the delivery status page. This page is publicly accessible to anyone with a link, which has details about the delivery, including:

  • Reference number for the delivery
  • Link to share the status page
  • Delivery status
  • Assigned vehicle 
  • Delivery schedule
  • Map of pickup and drop-off locations
  • Pickup and drop-off details, contact information, and notes
  • Contact information for your business

The link will expire after 90 days if you are not logged into the platform. Otherwise, it never expires. 

If you have questions, please contact us at connectsupport@dispatchit.com. A Dispatch team member will reach out to you for support.