Dispatch Connect Settings

In this article, you will learn how to access and update your Dispatch Connect settings, including how to configure vehicle capacity units and create vehicles.


  • In order to update your Connect Settings, you first must have purchased a subscription to Dispatch Connect. Click here to learn more.

Accessing Connect Settings

From your Dispatch Connect Dashboard, you can access the settings by selecting the Connect Settings header at the top of the page.


Review or Update Organization Settings

From your Connect Settings, you can review your organization information that is managed by Dispatch and is set at the start of your subscription. We collect and share with you the following information:


  • Organization Name & Address
    • Vehicle Capacity Unit & Description


    The Organization Name and Organization Address are used for billing purposes, and help to align your Dispatch Connect subscription with your Dispatch Marketplace account.

    Vehicle Capacity Unit (VCU) is a setting that will impact capacity calculations throughout your Dispatch Connect product. Upon the start of your subscription, you can choose from the following to set as your VCU: Skids, Square Feet (Sq. Ft.), Boxes, Pounds, Cubes, Orders, Pallets, or Units. 

    If you have questions about your organization information or wish to change these settings, please contact us at connectsupport@dispatchit.com. A representative from Dispatch will reach out to you for support.

    Setting a Default Pickup Location

    The Default Pickup toggle is a setting used to automatically set the Pickup Location Address for a delivery to automatically be the Organization Address for new deliveries. Swipe the toggle on and Save to activate this setting.

    Optimization Settings

    Within your Connect Settings are configuration options that make the route optimization algorithms more accurate.

    Organization Delivery Hours

    The Organization Delivery Hours settings influence several things within the Connect application:

    • Deliveries will be marked Incomplete and moved to the next day halfway between the end of one day and the start of the next. For example, if your delivery hours are 8AM to 5PM, we will mark deliveries incomplete at 12:30AM.
    • The route optimization algorithm will not attempt to schedule a stop before the start of the organization delivery hours or after they end
    • The time window for delivery pickup and drop off will default to the organization's delivery hours.
    • To protect driver privacy, driver locations will be shown on the map from the time a route is started to route completion OR one hour past the organization delivery hours, whichever comes first.

    Note: even though organization deliveries are set for a specific time zone, users will see delivery time windows in their local time zone.


    Vehicle Base Address

    The Vehicle Base Address is used as the default starting location for all vehicles when calculating the starting point of a route.


    Service Duration

    Service time is the amount of time a driver is budgeted to spend at pickup and drop-off locations. These defaults will automatically be set on the New Delivery form, and can be overridden on any individual delivery. 

    Review Vehicle & Driver Information

    From your Connect Settings, you can review your list of Vehicles and Drivers associated with your Dispatch Connect subscription. 

    Review or Update Email and SMS Notification Settings

    Notification Settings allow you to customize the notifications your customers and others receive via email and SMS. Notification Settings have recently moved from the Connect Settings area to the new platform-wide Notification Settings. To access Notification Settings, click the Settings link in the upper right of your screen and select Notification Settings. These settings affect email and SMS notifications about deliveries completed with your own vehicles and ones completed using the Dispatch Marketplace.

    Your Recipient Facing Organization Name and Contact Phone Number can be updated to reflect the business name and support you want your customers to see on their delivery notification emails. To update, simply type in the box and select save.

    Configuring Branded Notifications

    For customers with a Dispatch Connect Professional Tier Subscription, Notification Settings will also allow you to configure your logo and display preferences for branded customer notifications.

    Uploaded logos will be displayed in the header of email notifications and on the delivery status page.

    If you have questions, please contact us at connectsupport@dispatchit.com. A Dispatch team member will reach out to you for support.