Connect - SMS Notifications

In this article, you’ll learn about the SMS notifications that Dispatch Connect will send, how to add additional recipients, and how to configure your notification settings.

Solution: Providing visibility and increased customer service through setting up and sending notifications.


Prerequisites:

  • A Delivery to be Created with SMS Notification Recipients
  • Notification Settings Populated within Dispatch Connect Settings

Types of Notifications Available

You’ll choose a delivery format from the options of: None, SMS and Email, SMS, or Email. For more information on Global Notification settings see this article.

Global Notification Settings:

  • Delivery Created
  • Out for Delivery
  • ETA Updated
  • Delivery Attempted
  • Delivery Complete
  • Delivery Canceled

 

If you have the Connect Professional plan (tier 2) you’re also able to customize each notification message text, as shown below. 

 

You can then preview the SMS notifications, and send a test SMS message. If you want to start over with your customization, you can click the Reset to Default button which will put the original (default) messaging back in place.

 

 


SMS Notifications

SMS, or text, notifications will be sent about the delivery to any phone numbers populated within the Recipient Notifications section of the Delivery Form. You can add phone numbers when you create the delivery or you can edit the delivery to add more recipients at any time before it is marked complete.

 

The following SMS notifications can be sent to all recipient phone numbers provided in the 2nd field in the picture above. Separate phone numbers by commas.

  • Delivery Created
  • Out For Delivery
  • ETA Updated
  • Delivery Attempted
  • Delivery Complete
  • Delivery Canceled

 

All notifications will include a link to the delivery status page. See below for more information on this.

Delivery Created

When a delivery has been created in the Dispatch Connect system, all recipient phone numbers will receive an SMS message notifying them of the new delivery.

 

Out for Delivery

When a pickup stop has been completed and the delivery is en route, all recipient phone numbers will receive an SMS message notifying them their delivery is on its way. 

ETA Updated

When a delivery has been created in the Dispatch Connect system, all recipient phone numbers will receive an SMS message notifying them if a delivery’s estimated time of arrival has been updated.

 

ETA UPDATED: Your delivery ETA from has been updated to . Track here: . Reply STOP to unsubscribe.

 

Delivery Attempted

When a delivery has been created in the Dispatch Connect system, all recipient phone numbers will receive an SMS message notifying them the delivery has been attempted.

 

DELIVERY ATTEMPTED: A delivery from was attempted . Track here: . Reply STOP to unsubscribe.

 

Delivery Complete

When a delivery has been completed, all recipient phone numbers will receive a proof of delivery SMS message.

Delivery Canceled

When a delivery has been created in the Dispatch Connect system, all recipient phone numbers will receive an SMS message notifying them when the delivery is canceled.

 

CANCELED: Your delivery from has been canceled . Track here: . Reply STOP to unsubscribe.

Delivery Status Page

All SMS notifications sent from Dispatch Connect include a link to the delivery status page. This page is publicly accessible to anyone with a link, which has details about the delivery, including:

  • Reference number for the delivery
  • Link to share the status page
  • Delivery status
  • Assigned vehicle 
  • Delivery schedule
  • Map of pickup and drop-off locations
  • Pickup and drop-off details, contact information, and notes
  • Contact information for your business

The link will expire after 90 days if you are not logged into the platform. Otherwise, it never expires. 

If you have questions, please contact us at connectsupport@dispatchit.com. A Dispatch team member will reach out to you for support.