Contact Connect Support

In this article, you will learn how to contact Dispatch support to get help with Dispatch Connect, report a bug or request a feature.

Getting Help with Dispatch Connect

Product Support is always available directly within the Dispatch Connect product. Click the support icon in the lower right corner of the screen to open our support widget.


Our friendly support bot will do its best to help you find resources to assist you. 

If our knowledge base doesn’t have the answers you’re looking for, you can chat live with a Dispatch team member during business hours (8:30AM to 5:00PM CST) directly within the support widget. 

Outside of business hours, your message will automatically be sent to our email support queue.  Emails will be responded to in the order they are received.

Reporting a System Disruption or Bug

Click here to view current Dispatch system status.

While we strive to provide high-quality product features and uptime, sometimes you discover the system is down or a feature is not working. These bugs can be reported via live chat in our support widget or by emailing connectsupport@dispatchit.com

Please include the following when you report a bug:

  • A short summary of the problem.
  • Steps to reproduce the issue.
  • What you expected to happen.
  • How often the issue is occurring.
  • Any steps you have taken to work around the issue.

Our Dispatch team member will work with our product and engineering teams to resolve the issue and help you find a workaround in the meantime.

Requesting a Feature

We love hearing new ideas! Feature requests can be submitted via live chat in our support widget or by emailing connectsupport@dispatchit.com. Please include the following when you submit your request:

  • A description of the feature you’d like to see.
  • What problem would this feature help you solve?
  • How often would you use this feature?
  • Do you know of a competitor product that has this feature?

After your feature request is submitted, our Delivery Specialists or Product Management team members may reach out for additional feedback or to shadow your workflow. We’ll let you know if and when the request is prioritized, or if there are other similar requests on our roadmap.