In this article you will learn about the types of subscription plans available for Dispatch Connect, the types of payment methods accepted, and how or when to reach out to Dispatch with any billing concerns.
Signing up for Connect
You can submit your interest for Dispatch Connect via this form. At that time, a Dispatch Team Member will reach out to you to provide a Connect demo and access to a trial of the product, confirm the subscription plan and payment details, process your subscription, and help get you onboarded.
Dispatch Connect Subscription Plans
Dispatch Connect is a Software as a Service (SaaS) platform that is licensed to organizations and users on an annual subscription basis.
Connect Starter Subscription
Our Starter plan cost is $249 per month, billed annually, and includes unlimited scheduling for up to three vehicles. If you need to schedule more than three vehicles, reach out to your dedicated Delivery Expert to add more trucks to your plan. Additional trucks come in bundles of three, and are priced at $199.
The Starter tier has the following limitations:
- Routes cannot include more than 50 deliveries.
- Historical data access is limited to the past 13 months.
- Estimated time to arrival (ETA) will be calculated when a route is sent to driver and remains static during the day.
Connect Professional Subscription
Included with the Professional Connect Subscription is everything within the Starter Subscription with several additional features including:
- Distribute all of your deliveries across your fleet with the click of one easy button - get fully optimized vehicle routes in seconds!
- Schedule an unlimited number of stops per route.
- Improve your customer’s experience and connection to your brand with branded customer-notifications.
- Track when deliveries should arrive and keep your customers informed with ETAs (Estimated Time of Arrival).
- ETAs will update as drivers complete stops along the route.
- Get unlimited access to your historical data.
The Professional plan cost is $449 per month, billed annually, and includes unlimited scheduling for up to three vehicles. If you need to schedule more than three vehicles, reach out to your dedicated Delivery Expert to add more trucks to your plan. Additional trucks come in bundles of three, and are priced at $375.
Payment Methods & Payment Scheduling
Payment in the form of a credit card will be accepted for the purchase of a Dispatch Connect subscription. No other forms of payment are accepted at this time.
After a Customer Agreement has been signed, you will receive an invoice for the annual subscription fee. Access to the Dispatch Connect product will be provided after the invoice has been paid.
Billing Questions or Issues
If you are experiencing issues with billing or have billing questions, please contact us at email@example.com. A Dispatch team member will reach out to you for support.