How to Create a New Dispatch Connect User or Driver

In this article, you will learn how to request a user account and sign in to the Dispatch Connect Web Application.


  • In order to create a Dispatch Connect User account, you first must have purchased a subscription. Click here to learn more.

Requesting a Dispatch Connect User Account 

Once you have signed up for your Dispatch Connect subscription, you can request new user access by submitting a request to Dispatch at Be ready to provide the following information for new user setup:

  • Organization Name
  • User’s First and Last Name
  • User’s Email Address
  • User’s Phone Number
  • Will this user need to access the Mobile App as a Driver? Yes or No

Dispatch will process your request within a day and the new user will receive a password reset via the email address provided in the request.

Receiving User Credentials & Login

When the New User request has been fulfilled, they will receive a password reset email. The user must use the url link provided in the email to reset their password to obtain Dispatch Connect access. Once their password has been successfully reset, the user can login.

Creating a Dispatch Connect Driver

A Dispatch Connect Driver is permission layered on a Dispatch Connect User Account. This role can be provisioned by an organization administrator prior to the driver setting a password and logging into the mobile application.  

To successfully provide this permission, the user’s email address cannot already be associated with a Dispatch Marketplace Driver profile (meaning, the user cannot use the same email for Dispatch Connect as they do driving for Dispatch Marketplace as an independent contractor).

If you have questions or need help, please contact us at A Dispatch team member will reach out to you for support.