# Dispatch Knowledge Base > Help center for Dispatchit ## English ### Dispatch On-Demand Delivery Customer Resources - [How to Use Upload Orders](https://support.dispatchit.com/en/articles/8654479-how-to-use-upload-orders.md) - [Manage Users](https://support.dispatchit.com/en/articles/8654562-manage-users.md) - [Branded Notifications](https://support.dispatchit.com/en/articles/8654577-branded-notifications.md) - [Reporting](https://support.dispatchit.com/en/articles/8654615-reporting.md) - [Servicable Areas](https://support.dispatchit.com/en/articles/8654617-servicable-areas.md) - [Multi-Stop Orders](https://support.dispatchit.com/en/articles/8654610-multi-stop-orders.md) - [Creating an Order](https://support.dispatchit.com/en/articles/8654601-creating-an-order.md) - [Printable Labels](https://support.dispatchit.com/en/articles/8654599-printable-labels.md) - [Extra Handling Service](https://support.dispatchit.com/en/articles/8654614-extra-handling-service.md) - [Tracking My Delivery & Receiving Notifications](https://support.dispatchit.com/en/articles/8654528-tracking-my-delivery-receiving-notifications.md) - [Types of Delivery Services Available](https://support.dispatchit.com/en/articles/8654538-types-of-delivery-services-available.md) - [Internet Explorer 11 Browser Update](https://support.dispatchit.com/en/articles/8654441-internet-explorer-11-browser-update.md) - [Equipment & Services](https://support.dispatchit.com/en/articles/9062083-equipment-services.md): Learn what equipment and services are available. - [Everything Fits In A Box Truck](https://support.dispatchit.com/en/articles/9718652-everything-fits-in-a-box-truck.md): Benefits of using a box truck for deliveries - [How APIs Can Transform Your Business](https://support.dispatchit.com/en/articles/9718688-how-apis-can-transform-your-business.md): Benefits of an Integration - [Dispatch Custom Pricing Saves You Money](https://support.dispatchit.com/en/articles/9718704-dispatch-custom-pricing-saves-you-money.md) - [Pallet & Packaging Disposal](https://support.dispatchit.com/en/articles/9718761-pallet-packaging-disposal.md) - [Quick Estimator](https://support.dispatchit.com/en/articles/8654510-quick-estimator.md) - [Creating a Return Trip](https://support.dispatchit.com/en/articles/10121065-creating-a-return-trip.md): Understand how to create a return trip. - [How to Edit Your Order](https://support.dispatchit.com/en/articles/11654903-how-to-edit-your-order.md): In this article, you will learn how to edit your order details after placing an order. - [How Dispatch Applies Service Charges to Customers](https://support.dispatchit.com/en/articles/12894151-how-dispatch-applies-service-charges-to-customers.md): At Dispatch, our goal is to ensure a smooth delivery experience while supporting fair compensation for our drivers. To maintain transparency, here’s how and why certain service charges may appear o... - [Hazmat Regulations & Non-Deliverable Substances](https://support.dispatchit.com/en/articles/13198443-hazmat-regulations-non-deliverable-substances.md): An overview of hazardous material regulations and a clear list of substances that cannot be transported through the Dispatch platform, including compliance requirements and safety considerations. - [Tracking an Order with the Public Status Page](https://support.dispatchit.com/en/articles/16915079-tracking-an-order-with-the-public-status-page.md): What the public, view-only delivery tracking page is, who can view it, and how to share the link from an order. - [Understanding the Order Details Page](https://support.dispatchit.com/en/articles/16915279-understanding-the-order-details-page.md): What the order details page shows, how it changes as an order moves along, and what customers can do from it \(editing, sharing tracking\). ### Dispatch Fleet Management Customer Resources - [Dispatch: A Delivery Management Platform](https://support.dispatchit.com/en/articles/9718715-dispatch-a-delivery-management-platform.md) - [Real-Time Driver Estimated Time of Arrival \(ETAs\)](https://support.dispatchit.com/en/articles/8654447-real-time-driver-estimated-time-of-arrival-etas.md) - [Delivery Workflow and Status](https://support.dispatchit.com/en/articles/8654613-delivery-workflow-and-status.md) - [Completing a Route](https://support.dispatchit.com/en/articles/8654611-completing-a-route.md) - [Route Lifecycle and Status](https://support.dispatchit.com/en/articles/8654604-route-lifecycle-and-status.md) - [Reporting Email](https://support.dispatchit.com/en/articles/8654600-reporting-email.md) - [Repeating a Delivery](https://support.dispatchit.com/en/articles/8654598-repeating-a-delivery.md) - [Reporting Page](https://support.dispatchit.com/en/articles/8654588-reporting-page.md) - [Time Saving Hints & Tricks](https://support.dispatchit.com/en/articles/8654585-time-saving-hints-tricks.md) - [Cancel a Delivery](https://support.dispatchit.com/en/articles/8654580-cancel-a-delivery.md) - [Managing Incomplete Deliveries](https://support.dispatchit.com/en/articles/8654574-managing-incomplete-deliveries.md) - [Saving a Route](https://support.dispatchit.com/en/articles/8654571-saving-a-route.md) - [Creating and Managing a Route](https://support.dispatchit.com/en/articles/8654568-creating-and-managing-a-route.md) - [SMS Notifications](https://support.dispatchit.com/en/articles/8654557-sms-notifications.md) - [Will Call](https://support.dispatchit.com/en/articles/8654550-will-call.md) - [Tracking Your Drivers](https://support.dispatchit.com/en/articles/8654542-tracking-your-drivers.md) - [Email Notifications](https://support.dispatchit.com/en/articles/8654522-email-notifications.md) - [Plan My Routes](https://support.dispatchit.com/en/articles/8654513-plan-my-routes.md) - [Delivery Detail Page](https://support.dispatchit.com/en/articles/8654503-delivery-detail-page.md) - [Using Dispatch to Fulfill Deliveries](https://support.dispatchit.com/en/articles/8654488-using-dispatch-to-fulfill-deliveries.md) - [Import Orders in Bulk](https://support.dispatchit.com/en/articles/8654483-import-orders-in-bulk.md) - [Send Route to Driver](https://support.dispatchit.com/en/articles/8654471-send-route-to-driver.md) - [Calendar Ribbon](https://support.dispatchit.com/en/articles/8654468-calendar-ribbon.md) - [Monitoring Deliveries in Progress](https://support.dispatchit.com/en/articles/8654464-monitoring-deliveries-in-progress.md) - [Optimize My Route](https://support.dispatchit.com/en/articles/8654434-optimize-my-route.md) - [Creating and Managing a Delivery](https://support.dispatchit.com/en/articles/8659921-creating-and-managing-a-delivery.md): You will learn how to create and manage your deliveries within the Dashboard. - [Global Notifications](https://support.dispatchit.com/en/articles/8659983-global-notifications.md): You’ll learn about the global notifications Dispatch sends, how to add more recipients, and configure your notification settings. - [Address Book and Saved Customers](https://support.dispatchit.com/en/articles/8654605-address-book-and-saved-customers.md) - [Delivery FAQs](https://support.dispatchit.com/en/articles/8654439-delivery-faqs.md) - [Dispatch Settings](https://support.dispatchit.com/en/articles/8654492-dispatch-settings.md) - [Create a New User or Driver](https://support.dispatchit.com/en/articles/8654517-create-a-new-user-or-driver.md) - [Dispatch Dashboard](https://support.dispatchit.com/en/articles/8654595-dispatch-dashboard.md) - [Dispatch Overview](https://support.dispatchit.com/en/articles/8654608-dispatch-overview.md) - [Dispatch Settings](https://support.dispatchit.com/en/articles/8659876-dispatch-settings.md): Learn how to access and update your Dispatch settings, including configuring vehicle capacity units and creating vehicles. - [Start My Free Fleet Management Software Trial](https://support.dispatchit.com/en/articles/10268172-start-my-free-fleet-management-software-trial.md): This article will walk show you steps to begin your free Trial - [Managing a Dispatch Subscription](https://support.dispatchit.com/en/articles/8654485-managing-a-dispatch-subscription.md) - [Settings](https://support.dispatchit.com/en/articles/8654497-settings.md) - [Viewing Assigned Deliveries](https://support.dispatchit.com/en/articles/8654603-viewing-assigned-deliveries.md) - [Completing a Pickup](https://support.dispatchit.com/en/articles/8654606-completing-a-pickup.md) - [Completing a Delivery](https://support.dispatchit.com/en/articles/8654607-completing-a-delivery.md) - [Download and Access](https://support.dispatchit.com/en/articles/8654609-download-and-access.md) - [Connect New Driver App](https://support.dispatchit.com/en/articles/8654612-connect-new-driver-app.md) - [Creating and Managing Vehicles](https://support.dispatchit.com/en/articles/8659913-creating-and-managing-vehicles.md): You will learn how to create and manage your vehicles within the Settings and Dashboard pages. ### Customer How-To Videos - [How To Get Started With The Dispatch API](https://support.dispatchit.com/en/articles/8660402-how-to-get-started-with-the-dispatch-api.md): Watch this quick video tutorial to learn how to get started with the Dispatch API. - [How to Place Multiple Deliveries at Once](https://support.dispatchit.com/en/articles/8660429-how-to-place-multiple-deliveries-at-once.md): Quickly upload multiple delivery orders at once. Dispatch’s bulk upload feature streamlines your logistics and saves time. - [How To Utilize Printable Parcel Labels](https://support.dispatchit.com/en/articles/8660422-how-to-utilize-printable-parcel-labels.md): Watch this quick video tutorial to learn how to utilize Printable Parcel Labels for Dispatch's On-Demand delivery platform. - [How To Use The Enhanced Reporting Feature](https://support.dispatchit.com/en/articles/8660421-how-to-use-the-enhanced-reporting-feature.md): Watch this quick video tutorial to learn how to use the Enhanced Reporting feature for Dispatch's On-Demand delivery platform. - [How To Set Up Branded Notifications](https://support.dispatchit.com/en/articles/8660407-how-to-set-up-branded-notifications.md): Watch this quick video tutorial to learn how to set up Branded Notifications for your organization. - [How To Place An Order](https://support.dispatchit.com/en/articles/8660398-how-to-place-an-order.md): See how to create and confirm a delivery order in Dispatch—from entering pickup and drop-off info to reviewing costs and submitting your order. - [How To Create An Account](https://support.dispatchit.com/en/articles/8660394-how-to-create-an-account.md): Watch this quick video tutorial to learn how to set up your Dispatch account. - [How to Edit Your Submitted Order](https://support.dispatchit.com/en/articles/9203966-how-to-edit-your-submitted-order.md): This video will walk you through the steps to edit a submitted order. - [How to Get an Estimate](https://support.dispatchit.com/en/articles/12744867-how-to-get-an-estimate.md): Learn how to generate accurate delivery estimates in Dispatch. See how to enter key details, compare pricing, and preview delivery times before placing an order. - [How to Add New Users](https://support.dispatchit.com/en/articles/12745025-how-to-add-new-users.md): Easily manage team access in Dispatch. Add new users, assign roles, and customize permissions for smooth, secure operations. - [Dispatch Smart Order Form Tutorial](https://support.dispatchit.com/en/articles/12758505-dispatch-smart-order-form-tutorial.md): Learn how Dispatch makes placing and managing orders faster, easier, and more accurate — all in one simple tool. - [Dispatch Delivery Tutorial](https://support.dispatchit.com/en/articles/12758519-dispatch-delivery-tutorial.md): An overview of the full Dispatch process—from getting estimates to tracking orders and managing users. Perfect for new customers - [How to Track & Edit an Order](https://support.dispatchit.com/en/articles/12758531-how-to-track-edit-an-order.md): Track your deliveries in real time with Dispatch. Monitor driver progress, view live updates, and stay informed at every step. - [What is DispatchOne?](https://support.dispatchit.com/en/articles/16074571-what-is-dispatchone.md): DispatchOne helps businesses manage their deliveries, from start to finish. - [Dispatch Equipment & Handling Add-Ons](https://support.dispatchit.com/en/articles/16074876-dispatch-equipment-handling-add-ons.md): Along with standard delivery, Dispatch offers add-on services to make deliveries easier for your team and your customers. - [How To Use Dispatch's Fleet Management Reporting Feature](https://support.dispatchit.com/en/articles/8660417-how-to-use-dispatch-s-fleet-management-reporting-feature.md): Watch this quick video tutorial to learn how to use the Reporting Feature in Dispatch's Fleet Management platform. - [How To Use The Route Planning And Optimization Features.](https://support.dispatchit.com/en/articles/8660413-how-to-use-the-route-planning-and-optimization-features.md): Watch this quick video tutorial to learn how to use the Route Planning & Optimization Features. - [How To Use The Import Orders Feature](https://support.dispatchit.com/en/articles/8660409-how-to-use-the-import-orders-feature.md): Watch this quick video tutorial to learn how to use the CSV Bulk Import Feature. - [How To Use the Address Book](https://support.dispatchit.com/en/articles/8660404-how-to-use-the-address-book.md): Watch this quick video tutorial to learn how to use the Address Book. - [How to Use the Drag and Drop Feature](https://support.dispatchit.com/en/articles/8660423-how-to-use-the-drag-and-drop-feature.md): Watch this quick video tutorial to learn how to use the Drag and Drop feature. - [How To Use The Connect Dashboard](https://support.dispatchit.com/en/articles/8660044-how-to-use-the-connect-dashboard.md): Watch this quick video tutorial to learn how to use the Dashboard for Dispatch Connect. - [How To Create Saved Routes In Connect](https://support.dispatchit.com/en/articles/8660105-how-to-create-saved-routes-in-connect.md): Watch this quick video tutorial to learn how to create saved routes in Dispatch Connect. - [How To Use Will Call in Connect](https://support.dispatchit.com/en/articles/8660117-how-to-use-will-call-in-connect.md): Watch this quick video tutorial to learn how to use Will Call in Dispatch Connect. - [How To Use Cost of Delivery in Connect](https://support.dispatchit.com/en/articles/8660111-how-to-use-cost-of-delivery-in-connect.md): Watch this quick tutorial to see how to use the Cost of Delivery feature. - [Start Your Free Connect Trial](https://support.dispatchit.com/en/articles/10421019-start-your-free-connect-trial.md): This video will show you how to start your free Connect trial, create deliveries, and optimize your routes. ### Dispatch App Driver Resources - [Dispatch Driver Knowledge Base](https://support.dispatchit.com/en/articles/10054409-dispatch-driver-knowledge-base.md) - [How do I assign myself orders?](https://support.dispatchit.com/en/articles/8654399-how-do-i-assign-myself-orders.md) - [How do I submit proof of delivery?](https://support.dispatchit.com/en/articles/8654402-how-do-i-submit-proof-of-delivery.md) - [What are the expectations for customer interactions?](https://support.dispatchit.com/en/articles/10619361-what-are-the-expectations-for-customer-interactions.md): A breakdown of how Dispatch expects delivery pros to interact with customers. - [What do I do at pickup or drop-off?](https://support.dispatchit.com/en/articles/8654407-what-do-i-do-at-pickup-or-drop-off.md) - [What are the most common types of deliveries?](https://support.dispatchit.com/en/articles/8654420-what-are-the-most-common-types-of-deliveries.md) - [How do I complete a delivery in an area with no cell phone service?](https://support.dispatchit.com/en/articles/8660379-how-do-i-complete-a-delivery-in-an-area-with-no-cell-phone-service.md): In this article, we'll discuss how you'll complete a delivery if you have no cell phone service. - [What happens if an order I'm assigned to gets cancelled?](https://support.dispatchit.com/en/articles/8654392-what-happens-if-an-order-i-m-assigned-to-gets-cancelled.md) - [Why was I removed from my order?](https://support.dispatchit.com/en/articles/9980996-why-was-i-removed-from-my-order.md): Help delivery pros understand the various reasons they could be removed from an order. - [How do I successfully complete a Home Depot order?](https://support.dispatchit.com/en/articles/13755615-how-do-i-successfully-complete-a-home-depot-order.md) - [How do I successfully complete multi-stop solar deliveries in my box truck.](https://support.dispatchit.com/en/articles/13719022-how-do-i-successfully-complete-multi-stop-solar-deliveries-in-my-box-truck.md) - [How do I successfully complete a trash run?](https://support.dispatchit.com/en/articles/15385120-how-do-i-successfully-complete-a-trash-run.md): This article walks you through everything: how to document your arrival, how to load materials correctly, and how to handle common situations like missing trash, install material on site, or a load... - [How do I set up my payment information?](https://support.dispatchit.com/en/articles/8654369-how-do-i-set-up-my-payment-information.md) - [How do I change my navigation settings?](https://support.dispatchit.com/en/articles/8654394-how-do-i-change-my-navigation-settings.md) - [How do I change my app language to Spanish?](https://support.dispatchit.com/en/articles/8654451-how-do-i-change-my-app-language-to-spanish.md) - [Dispatch's Core Values](https://support.dispatchit.com/en/articles/8654551-dispatch-s-core-values.md) - [Dispatch Driver Community Guidelines](https://support.dispatchit.com/en/articles/9028490-dispatch-driver-community-guidelines.md): In this article, you'll learn what's expected of Dispatch Delivery Pros when completing orders. - [Dispatch Driver Management Policy](https://support.dispatchit.com/en/articles/9071590-dispatch-driver-management-policy.md): Overview of the requirements of driving for Dispatch and maintaining your status on the platform. - [How can I dress for success with Dispatch?](https://support.dispatchit.com/en/articles/9150890-how-can-i-dress-for-success-with-dispatch.md): Guidance on safe clothing for warehouses, job sites and other frequent Dispatch pickup and drop off locations - [Dispatch Harassment Policy for Delivery Pros](https://support.dispatchit.com/en/articles/9462258-dispatch-harassment-policy-for-delivery-pros.md): Summary of Dispatch Harassment Policy - [Occupational Accident Coverage for Dispatch Drivers](https://support.dispatchit.com/en/articles/9796095-occupational-accident-coverage-for-dispatch-drivers.md): Information on how to file a claim if injured while making a delivery. - [Where can I get Dispatch swag?](https://support.dispatchit.com/en/articles/13942783-where-can-i-get-dispatch-swag.md) - [What are the add-on services in the Dispatch App?](https://support.dispatchit.com/en/articles/8654376-what-are-the-add-on-services-in-the-dispatch-app.md) - [How do I chat with Dispatch Support?](https://support.dispatchit.com/en/articles/8654389-how-do-i-chat-with-dispatch-support.md) - [What's new in the Driver App Refresh?](https://support.dispatchit.com/en/articles/8654414-what-s-new-in-the-driver-app-refresh.md) - [What driver statistics does Dispatch track?](https://support.dispatchit.com/en/articles/8654418-what-driver-statistics-does-dispatch-track.md): In this article, you will be able to learn what statistics we provide in your - [How Do I Use Instant Pay?](https://support.dispatchit.com/en/articles/12063240-how-do-i-use-instant-pay.md): In this article, you'll learn how to cash out your earnings using our new Instant Pay feature. - [What's My Driver Score?](https://support.dispatchit.com/en/articles/11984965-what-s-my-driver-score.md): Here you'll learn what factors go into a delivery pro's ability to receive orders. - [How do I use Dark Mode?](https://support.dispatchit.com/en/articles/13639569-how-do-i-use-dark-mode.md) - [How Do I Set My Preferences?](https://support.dispatchit.com/en/articles/13015658-how-do-i-set-my-preferences.md) - [How do I change my vehicle on my profile?](https://support.dispatchit.com/en/articles/8654391-how-do-i-change-my-vehicle-on-my-profile.md) - [How do I refer other drivers?](https://support.dispatchit.com/en/articles/8654405-how-do-i-refer-other-drivers.md) - [How do I request a payout adjustment?](https://support.dispatchit.com/en/articles/8654453-how-do-i-request-a-payout-adjustment.md) - [Sexual Assault & Discrimination](https://support.dispatchit.com/en/articles/8992970-sexual-assault-discrimination.md) - [How should I secure cargo in my vehicle?](https://support.dispatchit.com/en/articles/8654422-how-should-i-secure-cargo-in-my-vehicle.md) - [Food Safety & Temperature Control](https://support.dispatchit.com/en/articles/9005320-food-safety-temperature-control.md) - [Collision Avoidance and Defensive Driving Techniques](https://support.dispatchit.com/en/articles/9005324-collision-avoidance-and-defensive-driving-techniques.md) ### Dispatch Third Party Courier Resources - [Accept & Assigning Orders in the Courier Portal: Step-by-Step](https://support.dispatchit.com/en/articles/10366282-accept-assigning-orders-in-the-courier-portal-step-by-step.md): In this article you will learn how to accept and assign orders in the Dispatch Courier Portal step-by-step. - [Adding Drivers in the Courier Portal](https://support.dispatchit.com/en/articles/10513274-adding-drivers-in-the-courier-portal.md): In this article you will learn how to add new drivers and or update driver profiles/vehicles in the Dispatch Courier Portal step-by-step. - [Dispatch Service Levels](https://support.dispatchit.com/en/articles/10562238-dispatch-service-levels.md): Third Party Courier Resources - Service Levels - [Courier Partner On-time Performance Guide](https://support.dispatchit.com/en/articles/10580424-courier-partner-on-time-performance-guide.md): Key reminders for successful on-time performance: - [How do I successfully complete a solar delivery?](https://support.dispatchit.com/en/articles/8654536-how-do-i-successfully-complete-a-solar-delivery.md) - [Getting Started as a Courier Driver](https://support.dispatchit.com/en/articles/8654386-getting-started-as-a-courier-driver.md) - [Using the Dispatch Courier Portal](https://support.dispatchit.com/en/articles/8654426-using-the-dispatch-courier-portal.md) - [Setting up Courier Payouts](https://support.dispatchit.com/en/articles/8654437-setting-up-courier-payouts.md) - [Courier Partner Management Policy](https://support.dispatchit.com/en/articles/10581975-courier-partner-management-policy.md): Overview of the requirements of driving for Dispatch and maintaining your status on the courier partner platform. ## Español ### Dispatch App Driver Resources - [¿Cómo acepto o me asigno pedidos?](https://support.dispatchit.com/es/articles/8654399-como-acepto-o-me-asigno-pedidos.md): En este artículo aprenderás cómo aceptar y completar un pedido. Solución: Proporcionar una comprensión de cómo asignarse a una orden para completar una entrega. - [¿Cómo presento la prueba de entrega?](https://support.dispatchit.com/es/articles/8654402-como-presento-la-prueba-de-entrega.md): En este artículo verá cómo enviar con éxito una prueba de entrega. - [¿Qué hago en el momento de la recogida o entrega?](https://support.dispatchit.com/es/articles/8654407-que-hago-en-el-momento-de-la-recogida-o-entrega.md): En este artículo, revisaremos qué hacer cuando llegue a un punto de recogida o entrega. - [¿Cuáles son los tipos de entregas más comunes?](https://support.dispatchit.com/es/articles/8654420-cuales-son-los-tipos-de-entregas-mas-comunes.md): En este artículo verás las industrias más comunes que utilizan nuestros servicios y los tipos de entregas que realizarás. - [¿Qué sucede si se cancela un pedido que me ha sido asignado?](https://support.dispatchit.com/es/articles/8654392-que-sucede-si-se-cancela-un-pedido-que-me-ha-sido-asignado.md) - [¿Por qué me removieron de mi pedido?](https://support.dispatchit.com/es/articles/9980996-por-que-me-removieron-de-mi-pedido.md): Ayude a los conductores a comprender las distintas razones por las que podrían ser removidos de un pedido. - [¿Cómo configuro mi información de pago?](https://support.dispatchit.com/es/articles/8654369-como-configuro-mi-informacion-de-pago.md) - [¿Cómo cambio mi configuración de navegación?](https://support.dispatchit.com/es/articles/8654394-como-cambio-mi-configuracion-de-navegacion.md) - [¿Cómo cambio el idioma de la app a español?](https://support.dispatchit.com/es/articles/8654451-como-cambio-el-idioma-de-la-app-a-espanol.md) - [Valores fundamentales de Dispatch](https://support.dispatchit.com/es/articles/8654551-valores-fundamentales-de-dispatch.md): Conozca los valores fundamentales de Dispatch y cómo se relacionan con usted como conductor. - [¿Cómo puedo solicitar un ajuste como conductor?](https://support.dispatchit.com/es/articles/8654453-como-puedo-solicitar-un-ajuste-como-conductor.md) ### Dispatch Third Party Courier Resources - [¿Cómo completo con éxito una entrega solar?](https://support.dispatchit.com/es/articles/8654536-como-completo-con-exito-una-entrega-solar.md)