1. Dispatch Knowledge Center
  2. Dispatch Marketplace Customer Resources

Marketplace Service Expansion

In this article, you will learn about the service expansion (multiple drop-offs) and how it works.

Solution: To get an understanding of how multiple drop-offs work.

What is Multi-Drop-off Service Expansion (formerly Multi-Stop)?

Customers often have multiple deliveries originating from a single pickup location. They are able to combine these deliveries for efficiency by using the service expansion option.

A customer can enter one pickup address and up to ten drop-off locations. The pickup and each drop-off location must be within 60 miles of the pickup location.

There is proof of delivery options for each drop-off location.

Limitations on Accepting Orders

A driver can claim additional orders during a service expansion order. However, multi-stop and ASAP orders are considered in the same category. Drivers are restricted to 2 ASAP or Multi-Stop orders.

Organizing Drop-Offs

It is the responsibility of the customer to ensure the parcels you pick up from the original destination are all labeled. This will tell you which packages go to which drop-off locations.

If you have additional questions, please contact us at Support@Dispatchit.com. A Dispatch team member will reach out to you.