In this article, you will learn how order tracking and notifications work.
Solution: To learn how notifications show you the most updated delivery information, notify you of delays, and keep your customers informed.
Who Will Receive ETA (Estimated Time of Arrive) Updates
- The individual placing the order
- Additional contacts listed while completing the order form, such as a customer
Types of ETA Updates
- SMS
- Webpage with a shareable link
When ETAs Will Update
Estimated Time of Arrival will update at each of these steps:
- Order is placed
- Driver is assigned
- Order is picked up
- Order is dropped off
Order Tracking
Placing the order
Once you’ve placed the order and a driver has been assigned, you (and any additional contacts listed) will receive a notification displaying the estimated Pickup and Drop-Off times.
If it takes longer than expected to find a driver, causing the Pickup to be delayed, you (and any additional contacts listed) will receive a notification with the updated Pickup time.
Leaving the Pickup Location
Once the driver has left the Pickup location, you (and any additional contacts listed) will receive a notification letting you know the driver is en route to the Drop-Off location.
If the driver is running late when picking up the order, you (and any additional contacts listed) will receive a notification letting you know the order is out for delivery but running behind schedule. The updated ETA will be shown.
Updated ETA
If the driver encounters a delay on the way, you (and any additional contacts listed) will receive a notification with the updated Drop-Off time.
Delivery Complete
Once the delivery is complete you (and any additional contacts listed) will receive a confirmation that the order has been successfully delivered. It will include a View Order Details link so you can review all the information related to the delivery, including driver information, Pickup/Drop-Off times, and photo proof of delivery.
If you have additional questions, please contact us at Support@Dispatchit.com. A Dispatch team member will reach out to you.