Items That Cannot Be Delivered
To ensure safety, compliance, and reliable service, Dispatch cannot support delivery for the following items or order types:
Illegal items of any kind
Highly regulated goods, including:
Perishable items requiring refrigerated or temperature-controlled transport
Prescription or over-the-counter medications
Tobacco, alcohol, or marijuana products
Hazardous materials exceeding 1,001 lbs
Legal documents, such as court filings or subpoenas
Sensitive or hard-to-value items, including passports, birth certificates, or USB drives
Freight that exceeds vehicle size limits, meaning items that cannot fit within a 20–26 ft truck
Routes that require continuous driving without legally required driver rest breaks
Orders requiring FedEx drop-off, which are not supported due to elevated fraud risk
If you’re unsure whether your shipment qualifies, please contact our support team, customer.care@dispatchit.com, before placing an order.
Hazardous Materials Transportation Guide
At Dispatch, we are committed to protecting the safety of everyone involved—drivers, customers, and the public, while maintaining compliance with DOT and OSHA regulations. This outlines the types of items Dispatch is equipped and authorized to transport safely.
What is HAZMAT?
Hazardous materials (HAZMAT) are defined as substances or materials that may pose an unreasonable risk to health, safety, property, or the environment during transport, as designated under 49 U.S.C. § 5103 and defined in 49 C.F.R s 171.8.
How do I know if My Delivery is classified as HAZMAT?
Hazardous materials are classified into nine
hazard classes under DOT regulations. Each represented by a diamond-shaped placard that indicates the type of risk the material poses, such as flammability, toxicity, or corrosiveness.
How Much is Too Much?
Hazardous materials exceeding 1,001 lbs (about 17 five-gallon buckets) must be split between two or more vehicles.
If the number appears in the table and is less than 1,001 lbs, it may be placed in a Dispatch vehicle.
What can Dispatch Deliver?
*Other than organic peroxide, Type B, liquid or solid, temperature controlled
**Other than material poisonous by inhalation
All HAZMAT questions and any topics not covered here should be directed to Customer Success at (952) 444-5280 or email customer.care@dispatchit.com.