In this article, you will learn how to contact Dispatch support to get help with Dispatch Connect, report a bug or request a feature.
Getting Help with Dispatch Connect
Product Support is always available.
If you are unable to find what you’re looking for in our Knowledge Base articles, you can email support and a Dispatch team member will get back to you as soon as possible during business hours (8:30AM to 5PM CST).
Outside of business hours, your message will automatically be sent to our email support queue. Emails will be responded to in the order they are received, also during business hours.
Reporting a System Disruption or Bug
Click Here to View Current Dispatch System Status.
While we strive to provide high-quality product features and uptime, sometimes you discover the system is down or a feature is not working. These bugs can be reported via live chat in our support widget or by emailing connectsupport@dispatchit.com.
Please include the following when you report a bug:
A short summary of the problem
Steps to reproduce the issue
What you expected to happen
How often the issue is occurring
Any steps you have taken to work around the issue.
A Dispatch team member will work with our product and engineering teams to resolve the issue and help you find a workaround in the meantime.
Requesting a New Feature
We love hearing new ideas! Feature requests can be submitted by emailing connectsupport@dispatchit.com. Please include the following when you submit your request:
A description of the feature you’d like to see.
What problem would this feature help you solve?
How often would you use this feature?
Do you know of a competitor’s product that has this feature?
After your feature request is submitted, our Delivery Specialists or Product Management team members may reach out for additional feedback or to shadow your workflow. We’ll let you know if and when the request is prioritized, or if there are other similar requests on our roadmap.