In this article, you will learn what happens when an order is canceled.
Solution: To give you an understanding of the order cancellation process and what drivers get paid.
Why was my order cancelled?
Needs can change quickly and orders get cancelled for a variety of reasons; the most common:
Schedule Changes
Weather
Receiving customer changed their mind
Driver Negligence*
*Orders cancelled due to driver negligence will result in a violation of our Driver Management Policy
Payment for Cancellations
Any concerns or questions about deliveries, payment, wait times, vehicle size requests, etc. should be sent to Dispatch directly. These should not be addressed with the customer and can lead to a violation.
Cancellation payments are as follows:
Assigned (must be assigned for more than 5 minutes) | $7.50 |
At pickup | Half of Base Fare or $7.50 whichever is greater (see screenshot below to locate Base Fare) |
Out for Delivery | Full rate |
If you have questions, please contact us at drivercare@dispatchit.com. A representative from Dispatch will reach out to you for support.
