In this article, we will review the service levels available to customers.
Solution: To understand the various types of services levels customers can choose from, and any restrictions that may apply.
Placing Orders
Orders can be placed anytime by customers. The busiest times are usually Monday-Friday, 7:00 AM - 5:00 PM. Depending on when you place the order, and what time you want your delivery to get to your customer, you’ll have various delivery service levels available to you to choose from.
Let’s dive into the differences between delivery options*:
ASAP: Dispatch’s fastest service level. Your order will get priority with delivery.
Expedited: This service level is best for when you need your order delivered in the next few hours.
Standard: This service level is best for when you need your order delivered in the next several hours.
Same-Day: This service level is best for when you need your order delivered by end of day.
Multi-Stop: This service level is for when you need multiple orders picked up from the same location, then delivered to multiple drop-off locations by 4:00 PM.
*to qualify for Expedited or Standard service levels, pickups must occur within market boundaries. To qualify for the Same-Day service level, pickup and delivery location must occur within market boundaries.
Important: Any orders placed after 2:30 PM local time will be considered ASAP orders, with that being your only available option for that day. If your order can wait to be delivered next day, you can schedule a delivery in advance for the next day.
Once you fill out your order details, you will see all the available delivery options. They will display the Estimated Drop-Off Time, the cost, and the service level type. You will see any unavailable options grayed out and those cannot be selected.
If you have questions, please contact us at support@dispatchit.com. A representative from Dispatch will reach out to you for support.