In this article, you will learn what happens when an order is canceled.
Solution: To give you an understanding of the order cancellation process and what drivers get paid.
How We Handle Cancellations
Any concerns or questions about deliveries, payment, wait times, vehicle size requests, etc. you should call Dispatch Support. These should not be addressed with the customer and can lead to a violation.
Cancellation payments are as follows:
Assigned (must be assigned for more than 5 minutes) | $7.50 |
At pickup | Half of Base Fare or $7.50 whichever is greater (see screenshot below to locate Base Fare) |
Out for Delivery | Full rate |
If you have questions, please contact us at drivercare@dispatchit.com. A representative from Dispatch will reach out to you for support.
