In this article, we’ll review what to do when you arrive at a pickup or drop-off location.
When you arrive at a pickup or drop-off location, read all order notes carefully. They may contain information on who to contact, where to locate packages or leave items, or possibly specific instructions to help you.
Delivery pros are required to update their progress with accurate swipes at multiple points during the delivery:
Arrived at pickup
Departed pickup
Arrived at drop off
Completed delivery with picture
Arriving at Pickup
Often times you will be going to a retail or warehouse location. If you are unclear on where you should go once you arrive try calling the customer through the app. You can always go through the front door and ask if you are unsure. Swipe "arrived at pickup" when you are ready to load.
Before you leave the pickup, make sure you:
Have all materials required for the delivery, double check with the sender that you have everything you need
ask questions if something seems different than order notes or description
take a picture of the load in your driver app
If you have multiple deliveries if your vehicle, be sure the loads are clearly separated
Secure all materials, avoiding damage
Swipe "Out for Delivery"
*New* Proof of Pickup Photos
Customers like ABC Supply and Home Depot are requiring delivery pros to take photos of the items they're picking up before they can swipe "Leaving Pickup."
Home Depot Proof of Pickup
For Home Depot, simply take up to 8 photos of your items. Make sure all items are clearly visible in your photos.
ABC Supply Proof of Pickup
For ABC Supply, take up to 8 photos of your items. Make sure all items are clearly visible in your photos. You'll then confirm the item count in the drop-down box.
Note: If the item count you received doesn't match the item count shown in the drop-down box, please write the correct item count in the Driver Notes section.
Arriving at Drop off
Similar to Pickups, drop-offs might be retail stores or warehouses; they are also commonly job sites and residential addresses where contractors are waiting on parts to continue the job. Use the call button in the app if you are having issues locating drop off, if you cannot connect, reach out to Dispatch support via in-app chat. Swipe "Arrived at Drop off" when you know you are in the right spot and are ready to offload.
Completing the delivery
In order to successfully complete the delivery, pros must complete all steps:
Double-check order notes for instructions
also check for add on services like Inside Delivery, or Paperwork.
Deliver to the correct location; mis-delivered orders are a violation of Dispatch's Driver Management Policy.
Be 100% sure you are in the right place. It's possible that two homes on the same street are under construction and have people waiting for deliveries-verify with the receiver
Offload all materials safely in the spot directed by the receiver or identified in order notes
Do not move solar batteries or any other heavy items that cannot be lifted alone. Contact Dispatch support
Take a clear Picture of Delivery, gain a signature ONLY if requested, otherwise please leave blank.
Swipe "Order Complete"
When in doubt, contact Dispatch Support via in-app chat. If you are not on an order, you can always email in your questions to drivercare@dispatchit.com. Drive safe!