In this article, we’ll review what to do when you arrive at a pickup or drop-off location.
When you arrive at a pickup or drop-off location, read all order notes carefully. They may contain information on who to contact, where to locate packages or leave items, or possibly specific instructions to help you.
Drivers are required to update their progress with accurate swipes at multiple points during the delivery:
Arrived at pickup
Departed pickup
Arrived at drop off
Completed delivery with picture
Arriving at Pickup
Often times you will be going to a retail or warehouse location. If you are unclear on where you should go once you arrive try calling the customer through the app. You can always go through the front door and ask if you are unsure. Swipe "arrived at pickup" when you are ready to load.
Before you leave the pickup, make sure you:
Have all materials required for the delivery, double check with the sender that you have everything you need
ask questions if something seems different than order notes or description
If you have multiple deliveries if your vehicle, be sure the loads are clearly separated
Secure all materials, avoiding damage
Swipe "Out for Delivery"
Arriving at Drop off
Similar to Pickups, drop offs might be retail stores or warehouses; they are also commonly job sites and residential addresses where contractors are waiting on parts to continue the job. Use the call button in the app if you are having issues locating drop off, if you cannot connect reach out to Dispatch support via in app chat. Swipe "Arrived at Drop off" when you know you are in the right spot and are ready to offload.
Completing the delivery
In order to successfully complete the delivery, drivers must complete all steps:
Double check order notes for instructions
also check for add on services like Inside Delivery, or Paperwork.
Deliver to the correct location, mis-delivered orders are a violation of Dispatch's Driver Management Policy.
be 100% sure you are in the right place, it's possible two homes on the same street are under construction and have people waiting for deliveries-verify with the receiver
Offload all materials safely in the spot directed by the receiver or identified in order notes
Do not move solar batteries or any other heavy items that cannot be lifted alone, contact Dispatch support
Take a clear Picture of Delivery, gain signature if requested
Swipe "Order Complete"
When in doubt contact Dispatch support via in app chat. If you are not on an order, you can always email in your questions to drivercare@dispatchit.com. Drive safe!