In this article, you will learn how to accept and assign yourself to an order.
Solution: Provide an understanding of how to assign yourself to an order to complete a delivery.
Step 1: Make sure you are online!
Make sure the toggle in the top right corner is flipped to "online." Being marked online is a required step to let us know you are ready to work, it is not a guarantee of more orders.
Note: Drivers are automatically signed offline after periods of inactivity or after declining 3 straight order matches. Keep yourself online if you want to see orders!
Step 2: Set Permissions
iPhone Users: Go to “Settings” on your phone, select the Dispatch App, and change location services to “Always." You’ll also need to toggle on “Precise Location.” Lastly, enable "Motion and Fitness." Having this on at all times will allow customers to see where you are on a route and let us accurately send you nearby orders.
Android Users: Hold your finger on the Dispatch logo and tap on “App Info.” Ensure Notifications are marked as "Allowed" and Permissions are set to "Location." You’ll also need to toggle Camera and Location on and allow notifications. Your "Precise Location" and "Physical Activity" need to be enabled with your location set to "Allow all the time."
Note: Dispatch requires iOS 15 or later, Android 10 or later. Make sure to update the Dispatch app through the app store.
Step 3: Receiving Orders
Dispatch sends order offers based on a driver’s standing and their current location. You’ll see orders come into the Dispatch App through Smart Order Matching or the Available tab.
Smart Order Matching
All orders available in the next 24 hours will be offered to drivers one at a time based on their driver standing and location. Drivers will receive a push notification letting them know they were sent an order and how far away it is. They’ll have 45 seconds to accept or decline the order before it’s offered to the next available driver. If you swipe for more details, you'll get an additional 15 seconds to respond. Drivers only see orders that will fit in their vehicle.
If an order sent to you does not work for you, you can decline the order with no penalty. Simply provide the reason and click "confirm." All drivers should be responding to each order offer that's sent to them. If you miss responding because you weren't able to get to it in time, that's okay. All drivers should be responding to each order offer that's sent to them. If you miss responding because you weren't able to get to it in time, that's okay.
Note: Dispatch will mark you as "Offline" if you ignore three order offers in a row. This only applies if you are toggled as "Available" and not on a delivery.
On the left: example of a order sent to a driver via Smart Order Matching. On the right: options for declining an order.
Available Tab
Orders scheduled more than 24 hours in advance will appear in the Available tab. Orders that have passed through the Smart Order Matching process without being accepted will show up here also. Click on the order you are interested in and use the bottom slider labeled “Assign order to route”. These orders are offered on a first-come, first serve basis.
List of available orders with "Assign to route" button
Late Offers
Some orders that appear on the Available Tab might already be in danger of missing their pickup and/or drop-off windows. You'll see those orders with a late tab attached to them. We recognize it's unlikely that you'll be able to complete these orders on time, we exclude them from affecting your driver standing.
When accepted, these orders will populate in the order that makes the most sense for your route. You ARE NOT required to complete these orders first if it doesn't show up that way in your route tab. Simply completing the order will allow it to be credited on time for you.
Why am I not seeing orders?
If you are toggled online, you have all your settings and permissions up to date, have the latest version of the app and updated your phone software and you still aren't seeing orders, well the simple answer is that there is just no work available at that time.
Each Dispatch market can vary in the amount of work available and number of drivers available to deliver them. Even if you have been seeing orders consistently for weeks at a time, you may not see orders on a given day or period. This is normal for gig work.
It's also possible that a driver closer to the location or with a better on-time percentage was sent the order first. You can monitor your on-time percentage in the Driver Performance Dashboard.
In addition to your on-time percentage any time off the network due to personal reasons or violations related to Dispatch's Driver Management Policy may result in fewer offers than those drivers who continue to perform daily.
While the network is available to customers for order placing 24 hours a day, our busiest times are Monday-Friday from 6am-12pm.